Privacy Policy

1. Introduction

SAHO Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you provide to us, including but not limited to:

  • Name and contact information (email address, phone number, mailing address)
  • Account credentials (username and password)
  • Payment information (credit card numbers, billing address)
  • Professional information (company name, job title)
  • Government-issued identification (when required for specific services)

2.2 Automatically Collected Information

When you access our services, we automatically collect certain information:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Location data (approximate geographic location based on IP address)
  • Cookies and similar tracking technologies
  • Mobile device identifiers

2.3 Information from Third Parties

  • Social media platforms (when you connect your account)
  • Payment processors (transaction confirmations)
  • Business partners (referral information)
  • Public databases (business verification)

3. How We Use Your Information

We use the collected information for various purposes:

Purpose Description
Service Provision To provide, maintain, and improve our services
Account Management To manage your account and provide customer support
Communication To send updates, newsletters, and marketing materials
Transactions To process payments and prevent fraud
Legal Compliance To comply with legal obligations and enforce our terms
Analytics To analyze usage patterns and improve user experience
Security To detect and prevent security threats

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: You have given explicit consent for processing
  • Contract: Processing is necessary for contract performance
  • Legal Obligation: We must process data to comply with laws
  • Legitimate Interests: Processing is necessary for our legitimate business interests
  • Vital Interests: Processing is necessary to protect someone's life

5. Data Sharing and Disclosure

5.1 We May Share Your Information With:

  • Service Providers: Third parties who perform services on our behalf
  • Business Partners: Partners with whom we collaborate
  • Legal Authorities: When required by law or court order
  • Business Transfers: In case of merger, acquisition, or asset sale
  • Your Consent: With your explicit permission

5.2 We Do NOT:

  • Sell your personal information to third parties
  • Share your information for third-party marketing without consent
  • Transfer data to countries without adequate protection without safeguards

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response procedures
  • Regular backups and disaster recovery plans

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Fulfill the purposes outlined in this policy

Retention Periods:

Data Type Retention Period
Account Information Duration of account + 3 years
Transaction Records 7 years (legal requirement)
Marketing Communications Until opt-out + 1 year
Usage Analytics 2 years

8. Your Rights and Choices

8.1 You Have the Right to:

  • Access: Request copies of your personal information
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit processing of your data
  • Portability: Receive your data in a machine-readable format
  • Object: Object to certain types of processing
  • Withdraw Consent: Withdraw previously given consent

8.2 How to Exercise Your Rights:

To exercise any of these rights, please contact us at:

  • Email: [email protected]
  • Phone: 070-7773-9966
  • Mail: 〒546-0002 大阪市東住吉区杭全8丁目11番7号

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use:

  • Essential Cookies: Required for basic site functionality
  • Performance Cookies: Help us understand how you use our services
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your activity for marketing purposes

9.2 Managing Cookies:

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our services.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete it. If you believe we have information about a child under 13, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards such as:

  • Standard contractual clauses approved by regulatory authorities
  • Ensuring recipients are in countries with adequate data protection laws
  • Obtaining your explicit consent when required

12. Third-Party Services

Our services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and share
  • Right to delete your personal information
  • Right to opt-out of the sale of personal information (we do not sell your information)
  • Right to non-discrimination for exercising your privacy rights

14. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide additional notice through email or our services.

15. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

SAHO Inc.
Data Protection Officer
Email: [email protected]
Phone: 070-7773-9966
Address: 〒546-0002 大阪市東住吉区杭全8丁目11番7号
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM JST

Last Updated: Aug 2025

Effective Date: Aug 28, 2025

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